Hotel industry experts expressed a more optimistic outlook for 2010, particularly with regards to occupancy growth. There was, however, much caution as a significant amount of new supply is expected to enter several key markets, such as Beijing, Shanghai and Hangzhou.
With good service delivery still a challenge, the CTHA urged hotels to focus on training and talent retention in view of the vast growth of the industry in the near future.
According to leaders of major international hotel management companies at the conference, strong performances of hotels in the first quarter of 2010 have boosted confidence that market recovery is on its way.
Hotel News Resource reported that cost control, staff efficiency and training remain top priorities of the industry as companies seize the opportunity to review operations of existing properties.