Frustration at mysterious delays and abrupt diversions and cancellations have at times boiled over into violence at Chinese airports, with passengers trying to storm grounded aircraft and police having to be brought in to keep the peace.
Deputy head of the civil aviation regulator, Yang Guoqing said authorities will punish airlines whose passengers refuse to disembark or misbehave in protest over problems like delayed flights.
Yang Guoqing told a news conference, ‘We will severely punish airlines which experience aircraft occupations and other incidents as a result of service reasons which originate with the airlinee.’
These measures include cancelling slots at corresponding busy airports. Customers must also be kept better informed about delays, especially those caused by bad weather.