[photopress:hotels_Shenzhen_GrandViewHotel_Bui.jpg,full,alignright]The Shenzhen Grand View Hotel, in south China’s Guangdong Province, has lost all of its five stars. This has become China’s first five-star hotel to lose its star status after a re-evaluation by China’s tourism authority.
Partially the fall from grace is the result of serious amounts of money being misused by a previous manager.
All of which is a warning to other hotels for the China National Tourism Administration (CNTA) has begun re-evaluating the star ratings of Chinese hotels. Previously, once you won your stars you had them forever.
The CNTA started re-evaluations of star hotels last year, and hundreds of hotels, with four-star status or below, were blacklisted. The story is that the re-evaluations of star hotels will be conducted every five years but there is evidence that, in fact, it is a continuing process.
The Shenzhen Grand View, which was founded in 1999, was the first five-star hotel to lose its status in a re-evaluation.
General manager Deng Jingchen said, with great and praiseworthy honesty, ‘Our hotel failed the re-evaluation on account of substandard facilities.’
He explained the hotel was unable to refurbish because its previous general manager ran away with tens of millions of renminbi in funds last year, seriously affecting the hotel’s operations.
He said the 221-room hotel was still open for business, and was making improvements to meet standards.
A staff member of the China Hotel Management Association said, ‘The CNTA’s move could help consolidate standards in the hotel sector, and the canceling of permanent star status will prompt hotels to make more efforts to build their reputations.’