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Ma talks up customer importance ahead of Alibaba IPO

Alibaba Chairman Jack Ma echoed the founders of Google and Facebook in a letter last week that placed customers (and employees) above shareholders as part of the e-commerce giant’s US IPO filing, Bloomberg reported. “Customers first, employees second, and shareholders third,”  Ma wrote in the filing, which valued the company at up to USD$162.7 billion (RMB999.4 billion). The statement echoes those made by company founders during the Google and Facebook IPOs that emphasized long-term growth over short-term profits. Alibaba began meeting investors this week in New York as part of a hemisphere-hopping 10-day roadshow including cities in Europe and Asia.

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