The results show an industry in good health:
75% of customers say that they are "satisfied" (67%) or "strongly satisfied" (8%).
However later questions showed that people rank service quality as the highest priority but are not in fact willing to pay for it—that price is more important than respondents indicate.
Global Supply Chain—China carries a very full coverage by John D. Van Fleet, a director of marketing solutions for the Global Supply Chain Council.
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